Scotland Removals Terms and Conditions

These terms and conditions set out the basis on which Scotland Removals provides domestic and commercial moving services. By making a booking, you agree to be bound by the following provisions, which are intended to create a clear, fair, and practical service framework. In these terms, references to ???we??�, ???us??�, and ???our??� mean Scotland Removals, and references to ???you??� and ???your??� mean the customer making the booking or any person acting on the customer???s behalf. These terms apply to standard removal services, packing support, loading, unloading, transport, and any associated services arranged in advance.

We aim to deliver a professional removal service built around accuracy, transparency, and reasonable expectations. However, moving work can be affected by access, weather, traffic, parking restrictions, the condition of items, or information supplied by the customer. It is therefore important that the details you provide are complete and correct. If the information changes before the moving date, you must notify us promptly so we can assess whether the booking, price, crew size, vehicle type, or timings need to be adjusted.

These terms are written for a UK service audience and are intended to operate as a legal page rather than as a guide. They should be read together with any written quotation, booking confirmation, inventory, or specific service notes provided by us. If there is any conflict between these terms and a written service-specific agreement, the written agreement will take priority to the extent of the conflict. Nothing in these terms affects your statutory rights under applicable consumer law.

Booking Process

A booking for Scotland removals may be made only when we have accepted your request and issued a confirmation. A request for a quote does not itself create a binding contract. We may ask for information about the origin and destination addresses, access conditions, lift availability, parking, floor levels, volume of goods, special items, and any packing or dismantling requirements. You must ensure that all information supplied is accurate and that you disclose anything likely to affect the time, labour, vehicle access, or risk involved in the move.

Once we provide a quotation, it may be based on the information you supplied and may be subject to revision if the scope of work changes. A booking will normally be secured when you accept the quotation, pay any required deposit, and receive written confirmation from us. We reserve the right to refuse or cancel a booking before acceptance if the service requested is unsafe, impractical, unlawful, or outside our available capacity.

Booking confirmation may include the date, estimated start time, service description, agreed fees, and any special conditions. It is your responsibility to check the confirmation carefully and report any errors immediately. We may rely on the details in the confirmation when planning labour, routing, and vehicle allocation. If you request changes after confirmation, we will review them in good faith, but any change may affect cost and availability.

Payments and Charges

All prices are stated in pounds sterling unless otherwise agreed. Unless the quotation expressly states a fixed price, charges may be calculated by reference to time spent, labour provided, vehicle use, distance, access conditions, waiting time, or additional services. Any estimate is based on the facts available at the time and may change if the actual work differs from the original description. We will endeavour to explain any material change before continuing where reasonably practicable.

Unless otherwise stated in the booking confirmation, a deposit may be required to secure the date. The balance is normally due on completion of the service or at another agreed point. We may accept payment by bank transfer, card, or other approved method, but we are not obliged to accept any particular payment method. If you pay by bank transfer, the payment must clear in full before the removal date unless we agree otherwise in writing.

Where extra time, additional staff, waiting, parking charges, tolls, congestion-related costs, stair carry work, or unanticipated handling requirements arise during the move, we may charge for those items if they are reasonable and connected to the service. Any quote excludes items not specifically listed. Extra charges may also apply where access is materially different from what was described, where keys are delayed, where the property is not ready, or where we are instructed to move items outside the agreed scope.

Cancellations, Postponements, and Failure to Attend

Cancellation requests must be made as soon as possible and, where practicable, in writing. If you cancel after we have accepted your booking, cancellation fees may apply to reflect costs already incurred, including crew allocation, vehicle scheduling, and administrative preparation. The closer the cancellation is to the agreed moving date, the more likely a fee will apply. Any deposit paid may be retained in full or in part where the booking is cancelled by you, subject to applicable law and the actual losses reasonably incurred.

If you need to postpone the move, we will try to offer an alternative date, but we cannot guarantee availability. A postponement is not the same as a cancellation only if we agree to treat it as a rescheduling in writing. If you fail to provide access, fail to be present or represented at the agreed time, or are not ready for collection within a reasonable period, we may treat the booking as aborted and charge reasonable costs. The same may apply where essential information was withheld and the service cannot safely continue.

We may cancel or suspend the service if carrying out the move would breach law, expose staff or property to serious risk, or become impossible due to circumstances beyond our control. Examples may include severe weather, road closures, vehicle breakdown, staff illness, industrial disruption, or emergency events. In such cases we will seek to rearrange the service or refund any sums due for work not performed, but we will not be liable for indirect losses, inconvenience, or consequential expenses except where liability cannot lawfully be excluded.

Customer Responsibilities

You must ensure that all goods are properly packed unless packing is part of the agreed service. Fragile items, valuables, documents, jewellery, money, medications, and sentimental items should be separated and kept under your direct control unless otherwise agreed. It is your responsibility to confirm that appliances are disconnected, free from contents, and safe for transport where relevant. If items require specialist handling, you must tell us before the moving date.

We rely on you to obtain any permissions needed for parking, access, building entry, elevator use, loading bays, or restricted areas. If permits, security instructions, or concierge arrangements are required, you must arrange them in advance unless we have expressly agreed to do so. You must also make sure that the property is accessible, safe, and suitable for the work. Our team may refuse to handle items that are unstable, leaking, contaminated, vermin-infested, or unsafe.

If you ask us to move items that are not listed, heavier than expected, or materially different from the description given, we may revise the charge or decline to move them. We may also stop work if we believe the instructions given are inconsistent, unsafe, or likely to damage goods or property. Any delay caused by missing keys, blocked access, incorrect addresses, or unprepared premises may be charged as waiting time or treated as additional service time where reasonable.

Liability and Insurance

We take reasonable care when handling your goods, but liability is limited by the nature of removals work and by the information you provide. We are not responsible for pre-existing damage, ordinary wear and tear, or defects that become apparent during lifting, loading, or transit. Where an item is fragile, inadequately packed, or not suitable for transport without special preparation, any resulting loss or damage may be excluded or limited to the extent permitted by law.

Our liability for loss or damage will usually be limited to the direct loss actually caused by our negligence and only to the extent allowed by law. We are not liable for indirect loss, loss of profit, business interruption, emotional distress, or consequential loss arising from a move. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under law.

If you believe an item has been lost or damaged, you must notify us as soon as reasonably possible and in any event within a reasonable time after completion of the service. You should retain packaging and relevant evidence to assist with any investigation. We may request photographs, invoices, inventory lists, or other supporting information. Any claim must be limited to the actual item affected and must not exceed the level of liability agreed, insured, or otherwise imposed by law.

Waste Regulations and Disposal

Where our service includes removal of unwanted items, packaging, or waste, you acknowledge that waste handling must comply with applicable UK waste regulations. We may only remove, transport, or dispose of materials that are lawful for us to handle and that have been clearly identified in advance. You must not ask us to remove hazardous substances, chemicals, asbestos, clinical waste, oil, gas cylinders, pressurised containers, or any other restricted materials unless we have expressly agreed and confirmed that the service is lawful and appropriate.

If items are being disposed of rather than reused or relocated, we may require confirmation of ownership and the lawful right to dispose of them. We will not knowingly participate in fly-tipping, unlawful dumping, or disposal contrary to environmental rules. Any waste transfer, separation, loading, or disposal carried out as part of the service will be performed in accordance with relevant legal obligations and reasonable industry practice. If prohibited material is found after collection has started, we may stop work and charge for time already spent.

You remain responsible for ensuring that all goods handed over for disposal are suitable for lawful removal. Where applicable, you must tell us if waste contains sharp objects, contaminated materials, or items that may pose a health or safety risk. We may refuse any load that appears to be unsafe, improperly described, or non-compliant. If special equipment, segregation, or licensed handling is required, an additional charge may apply and separate arrangements may be necessary.

Delays, Access Issues, and Force Majeure

We will use reasonable efforts to complete the service on the agreed date and within any estimated time slot, but times are not guaranteed unless expressly stated as fixed. Traffic, weather, road conditions, access restrictions, or delays at previous jobs may affect arrival or completion times. Where practicable, we will keep you informed of significant changes. If delay results from circumstances within your control, such as late access or incomplete preparation, the resulting time may be chargeable.

We are not liable for failure or delay caused by events beyond our reasonable control. This includes, without limitation, severe weather, fire, flood, strike action, public disorder, government restrictions, utility failure, vehicle accident, or acts of third parties. In such cases, our obligations may be suspended for the duration of the event. We will make reasonable efforts to resume the service or arrange an alternative date, but we will not be responsible for losses arising from the interruption where the law permits us to exclude such liability.

If completion becomes impractical due to access, safety, or operational constraints, we may end the service at the nearest reasonable point and issue a fair invoice for work completed. We will act reasonably and in proportion to the circumstances. Any decision to suspend or terminate the service under this clause will be made to protect staff, customers, property, and compliance obligations. Our records of time spent, vehicles used, and work performed may be relied on for billing purposes.

Disputes, Complaints, and General Provisions

If you have a concern about the service, you should raise it promptly so that we can investigate while the facts are fresh. We may ask for details of the issue, supporting evidence, and any steps taken to reduce loss. Both parties should act reasonably and in good faith to resolve disputes without unnecessary delay. Nothing in these terms prevents either party from seeking statutory remedies or other legal rights that cannot be waived.

If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in force. Any waiver of a right must be in writing and will apply only to the specific instance stated. We may update these terms from time to time, but the version in force at the time of your booking will normally apply to that booking unless changes are required by law. Titles and headings are for convenience only and do not affect interpretation.

These Scotland removals terms are governed by the laws of Scotland and the courts of Scotland will have exclusive jurisdiction to determine disputes, except where applicable consumer law allows the matter to be brought elsewhere. By using our service, you acknowledge that you have read, understood, and agreed to these conditions. This agreement forms the entire understanding between you and us in relation to the removal service, subject to any mandatory rights provided by law.